New Kind » Culture
Love, hate, and the Wikipedia contributor culture problem
Last fall, a group of researchers at the Palo Alto Research Center (PARC) released a study showing an abrupt leveling off in the number of editors and edits to Wikipedia, starting in about 2007.
There is a great summation of the findings in a set of posts by Dr. Ed H Chi, Lead Scientist at the PARC Augmented Social Cognition group here, here, here, and here.
I’ve been thinking a lot over the past few months about what might be causing the slowing rate of contributions, as have many others. I particularly liked Niel Robertson’s post last week on the Enterprise Irregulars site.
Niel’s thesis is that Wikipedia has failed to continue to develop innovative ways to motivate its community, falling behind as other communities and companies have implemented more creative new techniques. Niel goes on to identify seven types of motivation for crowdsourcing (yes, I still dislike that word) efforts, of which he says Wikipedia is only using a couple.
I think he is on to something. But Wikipedia is operating at a scale that dwarfs almost every other crowdsourcing effort in history. It takes a massive bureaucracy of editors and administrators to keep the whole thing going.
And if traditional bureaucracies (like those in governments and large companies) tend to stifle innovation, what happens in a bureaucracy where the bureaucrats aren’t getting paid and aren’t getting any recognition for their efforts?
From my point of view, this is Wikipedia’s next great challenge:
How does it convince the world to love and recognize its contributors?
[Read the rest of this post on opensource.com]
Three tips for escaping the creativity peloton without giving up on collaboration
If you’ve ever watched a road bike race like the Tour de France, you know the peloton is the big group of riders that cluster together during the race to reduce drag. It’s a great example of collaboration in action. But let’s face it: the people in the middle of the peloton may go faster than they would otherwise, but they don’t win the race.
When it comes to creating and innovating, most companies (and employees) are in the peloton. They are doing enough to survive, but they are stuck in the pack. And if they stay in the pack too long, they lose.
Escaping the peloton is tough. Often, you see a cyclist break away, sprint for a while, only to get sucked back into the main group over time as the pressures of making a go independently prove too much.
You’ve probably felt this way at work. You come up with an amazing idea, one that will change the company forever. But little by little, people—even the well-meaning ones—chip away at its soul, until the idea goes from being amazing to, well, average. You end up being sucked back into the peloton.
After this happens one too many times, you may feel like you want to stop collaborating and try to make things happen on your own. Don’t do it. Even Lance Armstrong could rarely break away from the peloton without his teammates’ help.
Instead, here are three tips to help you escape the creativity peloton without giving up on collaboration.
[Read the rest of this post on opensource.com]
What if politicians innovated the open source way?
In the discussions around some of my previous articles, I’ve noticed a trend: we seem to be focusing on cultural changes that need to be made for the open source way to be effective in contexts beyond technology. One cultural context I think could really use some help is politics.
I read an interesting post last week by Morton Hansen (author of Collaboration: How Leaders Avoid the Traps, Create Unity, and Reap Big Results) entitled Obama’s Five Collaboration Mistakes. In the comments below the post, some folks interpreted his words as an attack on the Obama administration. Me? I’d probably interpret Hansen’s words more broadly. Perhaps something like:
Politicians are pretty darned bad at collaborating a lot of the time.
I think many folks would agree with this statement no matter where they sit politically. No matter where they live around the world.
In fact, the word “political” has become almost synonymous with anti-collaborative behavior in many contexts. Certainly in the business world.
But there is a lot a stake here. The economic downturn has hurt our businesses badly. And this has affected many of us in even more personal ways. Jobs. Homes. Security.
We need innovation in the political world to help solve the problems of the business world. Which means we are going to need better collaboration across political boundaries, both inside and between our countries.
Could we open source folks help?
[Read the rest of this article on opensource.com]
Is the traditional business world at war with creativity?
Earlier this week some colleagues and I attended a fantastic gathering of business and political leaders called the Emerging Issues Forum. The theme of the forum—interestingly enough for a bunch of business folks—was creativity, and speakers included some of my favorite thinkers/authors who analyze the future of business:
Roger Martin, Dean of the Rottman School of Management at the University of Toronto, and author of The Responsibility Virus, The Opposable Mind, and a new book on design thinking called The Design of Business.
Tom Kelley, General Manager of legendary design firm IDEO, and author of The Art of Innovation and The Ten Faces of Innovation. IDEO’s CEO Tim Brown also has a book out on the subject on Design Thinking, called Change by Design, which my friend Jonathan Opp wrote a nice review of here.
Daniel Pink, bestselling author of A Whole New Mind, a book that has been extremely influential in my thinking about how the left brain and right brain can play nice in the business world. Pink also has a new book out, called Drive: The Surprising Truth About What Motivates Us.
During their talks, I couldn’t help but notice all three touched on a similar thematic: the crucial role that inspiring creativity plays in driving innovation.
[Read the rest of this post over at opensource.com]
Three signs your corporate culture isn’t ready for the open source way
It’s a good bet that the next generation of defining companies will have corporate cultures built the open source way– around openness and collaboration, while fostering community and culture that extend outside the company walls.
In fact many of the defining companies of the first decade of this century show these characteristics (with one very notable exception we discussed earlier).
It kind of makes you want to rush in and see if you can change your old style corporate culture and get in on the action. But try to change too fast and your efforts may backfire.
So here are three signs that your corporate culture may not quite be ready for the open source way– and some tips to help you move closer.
[Read the rest of this post over at opensource.com]
Reporting live from the front lines of the war on creativity
Today I spent a great day at the Emerging Issues Forum, where I’m proud to say my home state of North Carolina attracted some of the top business minds in the world (the Twitter stream is going crazy here). This morning featured two Dark Matter Matters all stars, Roger Martin and Tom Kelley (who I have written about previously here and here), but there was also an incredible lunch session where Charlie Rose interviewed husband and wife creative geniuses Nnenna Freelon (the 5-time Grammy nominated jazz vocalist) and Philip Freelon (architect extraordinaire), and plenty of other enlightening stuff.
The theme of the conference is Creativity, Inc., and from what I can tell from many of the attendee and host comments, the theme of this year’s event is very different than years past. But the undercurrent of many of the comments from this morning seemed to take a clear point of view on this theme.
My interpretation? For years the business world has been waging a war against creativity… and creativity is beginning to fight back.
It’s about damn time.
The next challenge for open source.
In the software development industry the results are in and open source is the winner. As Matt Asay predicts in a recent blog, future dialogues about open source will be less about evangelism and there will be more focus on putting open source into practice.
Which forces us to look, fundamentally, at exactly what we’re putting into practice? Open source software? Or open source itself? What do we mean when we say open source?
At New Kind, we believe that open source is— simply stated— a beautiful and effective way to scale creative thinking and culture. What is amazing is the rapid acceptance of “open source” beyond software development. Today businesses are looking at open source as a way to create new business models, new management strategies, new marketing, innovation and community-building paradigms.
As we’ve noted before (and will, no doubt continue to note) evangelists in this broader understanding of open source include many of the world’s most influential business thinkers including Gary Hamel, Roger Martin and Tom Peters. Two weeks ago I watched Coke’s VP of Global Branding— David Butler— introduce open source as a powerful branding/design concept to AIGA’s national conference for professional designers. These speakers are not referring to open source software.
But, through the proven success of the open source software development model, in part, they have discovered the competitive power of such creative collaborative, design thinking cultures. And they are advising today’s business leaders to rapidly adopt these new kinds of models across their organizations; internally and externally.
Acceptance will be slow among executives who are just now being introduced to open source creative models. Hamel says they are locked into “archaic beliefs” that must be changed if they are to remain competitive. It took nearly 15 years for the technology acceptance; how long will this take?
The time is now. For organizations where innovation is now a strategic necessity, open source creative cultures are a powerful if frightening alternative to the habitual thinking of analytical-driven, MBA-type cultures. As Martin’s book The Responsibility Virus makes clear, fear is a powerful force that shuts down innovation. Most executives and senior managers have little clue how strongly fear influences their thinking and actions, and the effect that has on the competitive positioning of the organizations they lead.
Open source and design thinking are anecdotes. But there are countless traditional players— individuals and corporations; large and powerful— who have no interest in seeing new competitive threats to their status quo arise. Open source is revolutionary change; landowners seldom start revolutions. These players will not welcome the change open source promises. And they will not play nicely.
Such opposition will look for evidence that open source doesn’t work. To borrow Roger Martin’s language, “reliable” actions will trump more “viable” solutions. When they find ‘reliable’ evidence, they can and will be ruthless adversaries. Open source practitioners must not be naive; evangelism can become a detriment in this environment. Even the Christian Bible (a fair prophet on evangelism) warns, “Faith without works is dead.”
In that context, Matt Asay is correct. Evangelist must begin to play a secondary role to the practitioner. And if Malcolm Gladwell is right, then it takes 10,000 hours for an individual to grasp the nuance and expertise necessary to play that role. That’s a small community of practitioners.
That’s the next challenge for open source.
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additional resources:
https://www.mckinseyquarterly.com/ghost.aspx?ID=/Strategy/Innovation/Innovative_management_A_conversation_between_Gary_Hamel_and_Lowell_Bryan_2065
http://www.rotman.utoronto.ca/rogermartin/publications.htm