Posts in chronological order with tag openness

Community-building tip: surprise is the opposite of engagement

by Chris Grams April 8, 2010

In the interview with Chris Blizzard I posted last week, near the end of the article Chris attributes a phrase to Mozilla CEO John Lilly:
“Surprise is the opposite of engagement.”
This may be one of the most simple, brilliant things I have ever heard someone say when it comes to creating engaged, active communities.
When we talk [...]

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The Wikimedia Foundation: doing strategic planning the open source way

by Chris Grams March 11, 2010

Earlier this week I wrote a post about some of the cultural challenges Wikipedia is facing as its contribution rate has slowed. The comments you made were fantastic, including one by Dr. Ed H Chi (the PARC scientist who published the study I referred to in the post) linking to a prototype dashboard his team [...]

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